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Registering an email address to your LINE account makes it possible for you to reset your password in case you forget it. To register, change, or check your email address, refer to the following sections.

Registering an email address

1. Tap the Home tab > Settings > Account > Email address.
Note: Tap here to go to your Account settings from your smartphone.
2. Enter an email address, then tap Next.
3. Enter the verification code, or tap the URL in the email you receive > OK.

If you're not receiving the verification email when you register your email address, see the following Help article.

I can't receive the verification email when registering my email address

Changing your registered email address

1. Tap the Home tab > Settings > Account.
2. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter a new email address, then tap Next.
4. Enter the verification code or tap the URL in the email you receive.

Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If your device is locked with a passcode, Touch ID, or Face ID, you need to unlock it when you change your email address.

If you're not receiving the verification email when you verify your email address, see the following Help article.

I can't receive the verification email when registering my email address

Checking your registered email address

1. Tap the Home tab > Settings > Account.
Note: Tap here to go to your Account settings from your smartphone.
2. Tap Email address.
3. Your email address will appear under Change your email.

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There are a few reasons why you may not be receiving the email to reset your LINE password or the email to finish registering your email address.

Useful info

You will be restricted from registering your email address for a certain amount of time if you repeatedly have a verification code sent. In this case, please try again after at least 24 hours have passed.

To resolve the issue, please check all of the following details.

1. Check if an email address is registered to LINE.
The password reset email is sent to the email address registered to LINE. You won't receive a password reset email if you don't have an email address registered to LINE. When you register an email address to LINE, you're sent an email containing a verification code with "LINE Email Address Verification Message" as the subject line.

Email address registration is completed by entering the verification code contained in the above email or tapping the enclosed link.

If you received an email with the above subject line and registered the email address to LINE, please enter the email address you received the above email at.

If you haven't received or can't confirm the email, it's possible you don't have an email address registered to LINE. If you don't remember your password and you don't have an email address registered, you won't be able to log in with your phone number. In this case, please try another login method.

2. Check if you entered your email address registered to LINE correctly.

If the email address you entered is different from your email address registered to LINE, you won't receive the reset email. Enter your email address correctly while making sure that:

• You are careful entering characters that are similar (e.g. the letter "o" and the number "0").

• Uppercase and lowercase letters are entered correctly.

If you saw an error message when you entered your email address, please check the email address you entered because it's possible that:

• You used full-width alphanumeric characters.

• There were spaces included.

• You used more than one dot in a row (e.g. ab..cd@example.com).

• You used a hyphen at the beginning (e.g. -abcd@example.com).

• You used a dot just before the @ sign (e.g. abcd.@example.com).

3. Check all of your email folders.
Check if the password reset email with "[LINE] Password reset for LINE" as the subject line, was misplaced in your spam folder or other non-inbox folder.

4. Check your email settings.
If you have filters in place, such as ones that block emails containing URLs or block emails from PCs, please try disabling them.

If you have domain filters in place, please add "line.me " to your list of accepted domains.

5. Resend the email.
After you check the potential issues above, send the password reset email again, and check if you receive it. If you don't receive the email, you won't be able to log in with your phone number. In this case, please try another login method.

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Be advised

You need a password to transfer your LINE account. If you've forgotten your password, you may not be able to transfer your account.

Topics covered

- Making a secure password
- Registering a password
- Checking/changing your password

Making a secure password:
When setting a password, it's important for it to be secure and difficult for other people to guess.

To set a secure password, make sure it:
• Is a complex combination of upper and lowercase letters, numbers, and symbols.
• Doesn't use personal information, such as:
- Your nickname or initials.
- The name of a child or pet.
- A birthday or anniversary of you or a loved one.
- Your address.
• Doesn't use typical strings of characters or words, such as:
- Easy to guess words or phrases (e.g. "password" or "iloveyou").
- Consecutive letters or numbers (e.g. "123456" or "abc123").
- Strings that follow the keyboard layout (e.g. "qwerty" or "1q2w3e").

Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types: uppercase letters, lower case letters, numbers, and symbols.

For the best online security, make sure not to recycle passwords, but rather to set and safely manage a different passcode/password for each online service you use. Making use of software and OS features to manage your passwords is another way to achieve secure password creation and management. You can get a complex password with ease and peace of mind by using a software feature to automatically generate a password. If you use software to manage your passwords, you can use all different passwords for each service without the burden of remembering them.

Registering a password:

Be advised

For the best online security, make sure to set a different passcode/password for each online service you use.

To register a password:
1. Tap the Home tab > Settings.
2. Tap Account.
Note: Tap here to go to the Account screen from your smartphone.
3. Tap Password.
4. Enter a password.
Note:
- Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types: uppercase letters, lower case letters, numbers, and symbols.
- Be sure to write your new password down so you don’t forget it.

Checking/changing your password:
There is no way to check the string of characters you registered as your password. If you don't know or have forgotten your password, please change it.
Note: Once you've changed your password, be sure to write your new one down so you don't forget it.

If you still have the device you can use LINE on

To change your password:
1. Tap the Home tab > Settings > Account.
Note: Tap here to go to the Account screen from your smartphone.
2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometrics (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter your new password twice, then tap Change password.
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types: uppercase letters, lower case letters, numbers, and symbols.

If you're transferring your LINE account and no longer have the device you used before changing models
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.

Be advised

You will not be able to reset your password or transfer your account if you didn't register an email address to your LINE account. In this case, please create a new account.

Useful info

If you see a message saying ”Incorrect password entered." despite resetting it, it's possible that the email address registered to the account you're trying to transfer is not the same as the email address you entered in step 5 below. Please try another email address you think is registered to the relevant account.

To change your password:
1. Open LINE on your new device and tap Log in.
2. Tap Log in with another method > Log in with phone number.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap the arrow > OK or Send.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap Send.
8. Reset your password by following the instructions in the email that was sent to the email address you entered.
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types: uppercase letters, lower case letters, numbers, and symbols.

If you don't receive the password reset email, see the following Help article.

I'm not receiving the password reset email

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